Continuing with its legacy of making digital workflows smoother for enterprise operations, ServiceNow recently announced the expansion of its services into the manufacturing vertical. The announcement came at the Knowledge 2021 digital conference. They are extending their operational areas into operations technology (OT) through a range of service management tools.
Benefits of ServiceNow in Manufacturing Sector
ServiceNow Operational Technology (OT) provides intelligent workflow digitization for providing an outstanding customer experience. It helps in monitoring business modules in real-time to identify potential bottlenecks and apply corrective measures before they happen. The platform also extends features that meet the expectations of all stakeholders including customers and distributors.
1. Enhanced Efficiency in Operations: Manufacturers can streamline their processes and workflows through automated systems digital solutions on the cloud, enabling high efficiency and reduced downtime.
2. Reduced Costs: ServiceNow provides manufacturing enterprises with complete control over supply chain challenges. For instance it helps enterprises to collect updated data and generate reports based on predictive analysis and AI. This helps in reducing supply chain costs and time.
4. Enhanced Customer Engagement: ServiceNow offers an interactive portal aided by a knowledge base, a streamlined feedback loop, and community resources populated by virtual agents, to deliver a one-stop solution for enhanced engagement.
5. Eliminate Inefficiencies: ServiceNow connects and unites people and systems allowing all stakeholders to collaborate on workflows under a single canopy. It reduces wasteful expenses by automating repetitive tasks, and ensuring better service delivery.
Continue reading as we show you what the offerings from ServiceNow mean for your manufacturing business.
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New Tools
The existing ServiceNow platform focuses extensively on IT services management, including IoT environments and employee management. ServiceNow’s expansion into the manufacturing vertical has a set of industry-specific offerings propelled by their Now platform.
The Operational Technology Management service will help your manufacturing business bring OT and IT on a single platform. The Now platform will automate workflows in OT environments just like how it helps improve the efficiencies of IT teams.
The Existing Scenario
For a long time, manufacturing businesses have used a range of tools to take care of OT processes. These tools would either have packaged or custom applications. The internal teams would have to build, deploy, maintain, and secure them. All of these are problems of the past with ServiceNow. The application helps you maintain, secure, and extend the operations through its low-code tools.
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The Changing Landscape
The OT and IT management processes would have come together sooner than later. It got a further push in recent years as manufacturing companies looked to drive digital transformation and bolster the investment in IoT. With the blurring lines between OT and IT, professionals from both segments can expect to work more collaboratively.
The collaboration can be beneficial in many ways, including safeguarding systems and networks from cyber threats. Manufacturing is one of the most critical processes whose downtime can directly hamper the revenue of an organization.Manufacturing operational technology is also great when it comes to location-specific work, ensuring that any glitches are addressed in time to avoid a clash with other business models.
The ServiceNow platform also provides information related to the utilization of employees in manufacturing environments. With coronavirus-induced social distancing measures and lockdowns, automating these tasks has become more critical than ever. End to end connectivity necessitates an improved customer-supplier relationship which ultimately improves growth and efficiency, which promotes customer satisfaction. This increases overall customer loyalty and guarantees customer engagement with your business. So equip yourself with the kind of one channel customer service platform that Service Now can provide. Finally cost reduction leads to a reduced need for services and equipment, which includes time that can then be directed towards other aspects of your business. Overall, this means a reduction in supply chain costs.
Who are We and how Can We Help you Leverage ServiceNow’s New Offerings?
FlatworldEDGE is a leading ServiceNow partner that has helped global manufacturing businesses bring seamless digital transformation. Our clients have enjoyed better productivity, business agility, and profits with ServiceNow. As an ISO-certified ServiceNow partner, we offer reliable solutions that bring in excellent ROI.
Want to know more about how ServiceNow can help your manufacturing business? Get onto a FREE, no-commitment call with us today, and we will be more than happy to assist you.