FlatworldEdge supplied expert personnel to a US-based security firm struggling with technical expertise shortages and high operational costs. The client's SoC maintenance was costly, and they lacked experts for their SIEM platform.

FlatworldEdge's involvement boosted client confidence, reduced talent scarcity, and lowered costs. It also facilitated necessary system changes, showcasing the value of expert intervention in managing complex security systems.

Story of the Customer 

A US-based security firm grappled with a new legacy application and costly Security Operations Center (SoC) maintenance. The lack of skilled personnel and an inefficient security team exacerbated these issues.

To overcome these challenges, the firm sought to effectively manage the new application, enhance their SoC, and develop their Security Information and Event Management (SIEM) tool. This would streamline their operations and improve overall security.

The Challenge 

  • The client had difficulties managing a new legacy application and lacked skilled personnel for their SoC.
  • High expenses were incurred in maintaining the SoC and expertise was lacking for their SIEM platform development.
  • The security team's performance was inefficient in handling user requests and offering technical support.

The Solution 

  • FlatworldEdge provided skilled resources to manage the client's SoC and custom SIEM tool.
  • They understood the SIEM tool's complexity, offering extensive technical support and streamlining SoC operations.
  • By utilizing technology and training, the team effectively managed the SIEM, establishing a robust SoC and bolstering client confidence.

The Result 

  • The client gained confidence in the technology, leading to more users and reduced technical talent deficit.
  • The deployed resources reduced operational costs and improved SOC operation efficiency.
  • The client identified and implemented changes for the SIEM tool, increasing their user demographic market share.