Why Flatworld EDGE's IT support?

Our standard process regulates your IT infrastructure to provide unhindered remote support!

  • Assured 24/7 availability

    We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.

  • Confidentiality of information

    Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.

  • Certified engineers

    We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.

  • Effective communication

    We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.

  • Stringent SLA

    At Flatworld EDGE, we ensure service level agreements are met by managing technical support related operations.

  • Proficient learning

    Adequate training is provided to update the team members’ skillset and knowledge to support you on latest technologies.

Flatworld EDGE's IT Support Process

Our Flatworld Genies, do it our way to delight our clients!

Monitor

We acknowledge every ticket as soon as they are raised.

Prioritize

Based on the criticality of the issue, we schedule to work on it accordingly.

Investigate

Review the ticket details and discuss with users to understand the problems.

Route

Based on the type of issue, we assign it to appropriate teams.

Resolve

Identify the root cause and apply appropriate resolutions.

Close

Confirm with the ticket owner to close the ticket.

Flatworld EDGE's IT Support Expertise at a Glance

We work on the tools and technologies where we hold expertise, and if something is spanking new on the queue we don't fail to master that state-of-art.

  • IT Support
  • Enterprise IT services
  • Flatworld EDGE IT Support
  • Flatworld EDGE infrastructure services

What our clients say about us?