Why Flatworld EDGE's IT support?
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Assured 24/7 availability
We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.
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Confidentiality of information
Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.
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Certified engineers
We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.
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Effective communication
We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.
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Stringent SLA
At Flatworld EDGE, we ensure service level agreements are met by managing technical support related operations.
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Proficient learning
Adequate training is provided to update the team members’ skillset and knowledge to support you on latest technologies.
Flatworld EDGE's IT Support Process
Our Flatworld Genies, do it our way to delight our clients!
Monitor
We acknowledge every ticket as soon as they are raised.
Prioritize
Based on the criticality of the issue, we schedule to work on it accordingly.
Investigate
Review the ticket details and discuss with users to understand the problems.
Route
Based on the type of issue, we assign it to appropriate teams.
Resolve
Identify the root cause and apply appropriate resolutions.
Close
Confirm with the ticket owner to close the ticket.