IT Infrastructure Management Services and Solutions (IMS)
Our infrastructure management services and IT service desk solutions provide your business with a single point of contact to address technical issues and a proactive approach to maintenance.
IT Support for Insurance Portal
Our Level 1 & Level 2 tech support to a UK-based motorcycle insurance provider assisted them increase the number of tickets handled from 30% to 90% every month.
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IT Support Services for Fire Protection Company
Our IT helpdesk support services enabled an Arizona-based fire protection company eliminate bottlenecks to response time and improve customer experience.
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Outsourcing Partner for Networking Specialists
Our team helped a UK-based cloud hosting and networking provider expand its operations in the Philippines with optimal space provisions, contract negotiation, office equipment setup, and more.
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Remote Monitoring Services
Our comprehensive remote monitoring services for a South African telecom provider, assisted them monitor alerts from 10 different partner companies.
Read MoreWhy Flatworld EDGE's IT support?
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Assured 24/7 availability
We at Flatworld EDGE, offer uninterrupted 24/7 technical remote support to increase employee productivity consistently.
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Confidentiality of information
Our team members are continuously trained on IT security policies and regular audits are conducted to ensure your peace of mind.
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Certified engineers
We have highly-qualified team members with comprehensive knowledge across different technologies and platforms to resolve issues.
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Effective communication
We keep the ticket owner updated on their ticket status and you are updated on overall ticket statistics, so that the stake-holders are always aware of the work progress.
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Stringent SLA
Our IT Infrastructure management solutions constitute robust and binding service level agreements that dictate the efficient functioning of technical support operations at every level.
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Proficient learning
We provide our experts with regular training to acquaint them with the latest systems and technologies. This equips them with the knowledge to deliver quick, efficient, and useful support services.
Flatworld EDGE’s IT Support Process that Makes a Difference!
We, at Flatworld EDGE, are committed and dedicated in our efforts to provide comprehensive support to clients using a time-tested process:
Monitor
Our IT infrastructure management solutions start with a prompt acknowledgement of tickets as soon as they are raised.
Prioritize
Our team assesses and prioritizes tickets based on the criticality of the issue and then schedules and allocates resources accordingly.
Investigate
Our thorough investigative process includes a prompt and accurate review of the ticket details with a patient understanding of user problems.
Route
Our expertise in IT infrastructure management services ensure effective identification of the issue, the best approach to resolve it, and the best team to handle it.
Resolve
Our ticket resolution efforts include proper identification of the root cause of the issue and then coming up with the right solution to ensure it does not recur.
Close
After the resolution of a ticket, the team confirms the issue as resolved, enabling the ticket owner to close the ticket.
