ServiceNow for Boosting Employee Productivity and Customer Satisfaction

ServiceNow features enable digital workflows. These workflows step up your IT operations that result in improved customer service, rapid growth, overcome challenges, and increase employee satisfaction, productivity, and retention. We at Flatworld EDGE leverage ServiceNow features to deliver exciting experiences to delight our customers and earn their loyalty.

Scale IT services like never before...

ServiceNow is a solution that can be aligned to your business requirements to improve overall performance and enhance user satisfaction. It enables automation of IT support and services. This leads toimproved decision makingthat drives better results, giving you a competitive edge.

Why ServiceNow?

Powerful

ServiceNow is a robust solution that helps service domains of enterprises to define services, deliver a user-friendly experience, ensure availability of service, and examine vital service metrics.

Speed

ServiceNow handles everything as a service. Such a solution enables modern businesses to run operations at high speedand be more flexible than previously.

Cloud Based

As a cloud-based solution, it is not hampered by being tied to local resources, enabling it to be scaled easily across several networks.

ServiceNow Services We Offer

Digital Workflows On The Cloud

Restore disrupted services by routing the incidents to the respective resolution handlers with this service. An interactive self-service portal does the routing and provides the requisite data for quick restoration of the services that were interrupted.

ServiceNow Consulting

Help Enterprise clients scale their IT operations and customer service with a range of ServiceNow consulting services that comprise implementation, advisory, optimization, remote administration, and ServiceNow managed services.

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ServiceNow HR Delivery

Help clients with their employee service center, case and knowledge management, performance analytics etc. We use smart and intelligent HR systems to help employees resolve their HR-related issues faster.

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ServiceNow Implementation

Transform customer and employee experience through successful streamlining of data migration services, configuration and customizations, integration services, user training, production launch services, etc.

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ServiceNow IT Business management

Our services focus on project portfolio management, application portfolio management, resource management, financial planning, and agile development services to effectively manage project lifecycle.

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ServiceNow Customer Service Management

Personalize customer service experience with customer service support and maintenance, migration services, management consulting services, and customization services with quick turnaround.

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ServiceNow Operations Management

Leveragethe latest tools and technologies for service agility and visibility. Our services include ServiceNow discovery, service mapping, event management, operational intelligence services, etc.

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Benefits of ServiceNow Services

High ROI on ServiceNow Implementation

Better Results Across the Enterprise

Gain Competitive Edge with Streamlined Workflows

Improved Decision-Making with Timely Insights

Improved Integration with Various Systems

Boost Productivity Across Various Departments

Enhanced Customer Service and Employee Engagement

Consolidated Processes Across Disparate Systems

End to End ServiceNow Services

ServiceNow
Data Migration Services

The first step in implementing ServiceNow features is exporting all the required data from the old sources to your new platform, after choosing the required data sources. Once the source is identified, we verify and reconcile the data. We then migrate the data into the ServiceNow Solution.

ServiceNow
Implementation Consulting Services

Our team will help you understand how to get the most out of your ServiceNow deployment. For this we will first get an in-depth understanding of your needs. Based on this understanding, we will formulate policies that will ensure that ServiceNow is deployed in the most efficient manner.

ServiceNow
Pilot Project

We can help you see for yourself, the benefits provided by ServiceNow with a sample – a pilot project with around 2-33 core ITSM processes. Once you are convinced about the benefits, we can proceed with a full-scale project.

ServiceNow
Configuration and Customization Services

Our team provides a whole suite of ServiceNow configuration and customization services that will enable the personalization of the deployment. This includes customizing forms, UI, and workflow creation based on your specific needs.

ServiceNow
Integration Services

We perform integration of your existing systems and services with the new ServiceNow platform seamlessly and efficiently to ensure minimal business disruption.

ServiceNow
Production Launch Services

After the development is complete and we perform extensive tests on the ServiceNow deployed in your organization, we will perform the launch. This can be done in full all at once, or in parts, depending on your requirement.

ServiceNow
User Training Services

Our detailed user training sessions will ensure that your employees become capable of adapting to the new platform without hassles.We conduct the training sessions in such a way so that there is little time wasted post launch. This allows you to make the most of the ServiceNow solution.

ServiceNow
Maintenance and Support Services

Providing tech support after launch is a must to ensure service continuity; our team performs maintenance services to detect and resolve all issues that popup in production. We do it to make sure that you enjoy uninterrupted service.

Servicenow Through Our Lens

ServiceNow Case Study

ServiceNow Ticketing Solution for a US-based Granite Company

ServiceNow Blog

ITSM with ServiceNow: Is it really for you?

Why Outsource ServiceNow Services to FlatworldEDGE?

Affordable Pricing Options

Our ServiceNow services are priced very affordably. We have several payment options that enable you to cut expenses and make service delivery affordable.

Structured Process

As a trusted provider of ServiceNow ITSM implementation, we have robust, efficient, and trusted processes in place to ensure efficient delivery of solutions.

Experienced Team

Our team has over two decades of experience in providing reliable and efficient software development and IT consultancy services.

High-quality Services

As an ISO-certified provider of ServiceNow ITOM cloud management services, we use of stringent QA processes to guarantee provision of superior quality services.

Flexible Engagement Models

Depending on your requirements, you can outsource the entire project or part of it, hire dedicated resources for your project or utilize an offshore team for flexible engagement suitable on a T&M basis.

Tools and Technologies

We leverage the most powerful technologies and implement the latest best practices related to ServiceNow services. Our expertise in working with varied technologies serves us in good stead in providing prompt solutions for ServiceNow operations.

Data Security

We comply with all national and international laws related to data security and put stringent measures for all stakeholders across the enterprise. We strive to preserve data integrity to the fullest with robust encryption methods in storage and transitions.

Short Turnaround

We strictly adhere to timelines and deadlines when it comes to our ServiceNow services delivery. Our timely commitments are geared to fulfill client requirements, ensuring prompt responses to queries, suggestions, and inputs regularly.