Today, workplaces are evolving rapidly. Amidst an ongoing pandemic, employee engagement has gained substantial significance. Employees face routine issues such as payroll queries, approvals, benefits related queries, password resets and broken laptops. Due to different portals, systems, and processes, the burden falls on an employee to figure out a path to resolve his queries. Such complexity only leads to delayed resolution of issues and bad employee experiences. These are the aspects where they expect tech-backed…
