About the Customer

The customer is a leading multinational company based in the United States, providing international package delivery services and supply chain management solutions.

The Business Challenges

  • The customer wanted to modify their delivery process and make it convenient for the buyers.
  • The customer wanted to launch a new initiative by implementing live chat on the website for selling their products. None of the existing industry solutions fit the mold; it was a new idea in the industry.

Solution

  • The Flatworld EDGE team created a dedicated web portal for the customer, which enables the chat agents to interact with customers and solve their queries.
  • Flatworld EDGE's live chat support services were set up to guide the buyers step by step through the process for paying through cash on delivery. The live chat services were set up to deliver what the customer envisioned within the specified deadline.

Results

  • Increased customer interaction and retention.

  • The company’s customers now have more payment options like cash on delivery and UPI.

  • The company was able to exceed customer expectations and expand their customer base.

Technology Stack

Screenshots

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