Bringing in a digital transformation has become more important than ever. It has several benefits like improved experience for your employees and it shows in the customer experiences you deliver. But using non-integrated IT tools in large numbers can pose a problem. It will create information silos. This can pose more harm than good. You will end up spending too much time and money behind these resources. ServiceNow is a one-stop solution that can take care of all these problems in numerous ways. This is precisely what we will be discussing in this article.
Overview Of ServiceNow
ServiceNow has a Software as a Service (SaaS) model, giving organizations seamless cloud options and the ability to scale. It can help users identify the business problems they face and find out solutions through self-service. The model incorporates tasks, activities, and processes, which make up for a wide-ranging workflow. This workflow helps support collaboration, sharing of resources, and real-time communication.
When we talk of other applications developed in the cloud, they cannot keep pace with the enterprise IT solutions. Some of these applications can handle less essential workloads with lower transactional volumes. However, ServiceNow differs in this aspect as it gives users the chance to reduce their efforts. ServiceNow features and benefits can meet customer requirements and also face the challenges associated with the IT industry on the whole.
Implementing ServiceNow in any organization has its share of benefits since the platform is customizable to the tee. It can be scaled easily to meet any business’s current and future needs, helping them evolve with the present and future trends.
ServiceNow can help you consolidate your IT tools on one single platform. It will help in redefining the service experience and gaining real-time visibility. You can also automate workflows and improve IT productivity. With reduced spending on operational costs related to IT, you can spend the savings on strategic investments. All of this will enable you to use IT as a strategic tool to bring in a business transformation.
Here are some sectors that can benefit from ServiceNow:
- Financial services
Major Advantages Of ServiceNow
The benefits of ServiceNow are far and wide. Here is a detailed service now features and benefits and overview of each of them:
- Ease of use
As one of the companies that have evolved rapidly in the past decade or so, ServiceNow is redefining the way companies operate. The cloud solutions of ServiceNow enable automation of workflows for easy streamlining and delivery of services. Imagine not filling those tedious physical forms or writing long emails. ServiceNow replaces these manual tasks with automated workflows that everyone can use in an organization hassle-free.
If you think it might take a lot for your company to set up and use ServiceNow solutions, think again. There are hardly any concerns in terms of its launch and introduction in your business processes. You can start using it directly and identify issues plaguing your workflows.
ServiceNow for small businesses get their processes sorted and scale their operations in a better way. It becomes possible by taking care of activities and tasks in the organization. You get actionable information that you can act upon, making it a reliable solution.
It will allow you to create forms in minutes and work on the rules without having to worry about the database structure. The open architecture ensures you can explore various processes and systems not represented otherwise.
- Faster Workflows
The platform helps organizations track each task’s progress efficiently, even allowing stakeholders to automate the processes regularly.
Scalability and handling the volume of data can be a concern. As ServiceNow is cloud-based, it does not remain tied to a particular local resource. You can scale the system to the network you desire. It offers the versatility that other native cloud-based applications cannot give. You can improve the agility of your processes and reduce costs by consolidating all legacy applications on an easy-to-use service management solution.
- Improved Decision-Making
ServiceNow continues to generate insights from discrete sets of data that helps the top brass of the company to make pertinent decisions promptly. The data sets from different sources are pooled from existing data and are hugely essential for managing customer service, HR operations, and the like.
- Efficient task management
ServiceNow’s architecture is based on a multi-instance setup that aids users in managing tasks efficiently. Users can create unique instances for individual team members to maintain a distinct resource stack for meeting specific requirements.
- Higher ROI
ServiceNow’s architecture enables enterprises to make the most of their investments especially by utilizing existing systems to derive useful data, integrating several software tools and technologies for creating new sets of operations, data pipelines, and analysis for better outcomes. Keeping them all in sync helps in creating higher ROI-based workflows leading to profitable results.
The integration capabilities offered by ServiceNow is helping a range of businesses. Whether it is about IT Management, HR Services, Security Operations, or Customer Service Management, ServiceNow is an ideal solution. You can integrate your software tools and custom-made, third-party applications with ServiceNow. These integrations will help you in saving costs related to new programs, data transfers, and training of resources. ServiceNow can sync all the data, connect with the apps on a deeper level, and help you configure flexible workflows with clicks-or-code.
ServiceNow helps improve productivity through centralization of IT assets and automation of processes, including redundant ones. You can also eliminate the need for manual approvals and responses from other teams. When you have a well-aligned workflow automation, the system will notify the right person to fix a problem before it gets out of hand. This reduces the chances of interruptions and lengthy waiting periods thus giving a big boost to productivity.
- Less infrastructure costs
ServiceNow also helps in reducing costs by overcoming downtime and service outages. There will also be reduced errors through automation, and optimized service desk and IT back-office operations. ServiceNow can be used to avail cloud-based solutions and save on the costs incurred in maintaining data centers. These benefits of ServiceNow helps in avoiding the need for reclaiming servers, eliminating software costs, and save valuable time for the IT team.
Who We Are And What Makes Us The Best ServiceNow Provider?
As one of India’s top ServiceNow consulting companies, FlatworldEDGE has a global footprint with a diverse customer base. Our world-class ServiceNow solutions will help you streamline and automate your business operations for maximum business benefits. We will help you consolidate the legacy applications, processes, and service management tools on one single platform.
It will directly result in the efficient functioning of the processes. Ultimately, there will be enhanced customer satisfaction. Contact us today, and we will be more than happy to explain how ServiceNow will help you scale your business to new heights.