ServiceNow

Today, only 25% of all businesses use an integrated project management tool for their business that allows them to track their KPIs in real-time. So what can the other businesses do? ITBM or IT business management is a strategic set of tools and processes that enhance your business’s productivity. It uses various workflows, tools, and technologies to enable your business to develop, deliver, and manage business services with a focus on IT and technology in…

Enterprises have woken up to the importance of Cloud solutions after the disruptions caused to operations by the Pandemic. The message delivered to them is loud and clear – to future-proof their operations from disruptions they need to embrace a hybrid workplace solution. It is a work model that blends in-office work with remote work. Embracing such a solution will not just help them sustain their operations in the face of uncertainties, but also bring…

A firewall is the perimeter-level security of an enterprise and is one of the most complicated security aspects to configure, manage, and maintain. Anything that affects it can affect the network, security, and systems processes which is why network administrators have to stay more focused in managing them more effectively. Yet many enterprises fail to manage it effectively because of lack of best practices or because of over reliance on manual methods to manage it.…

The pandemic has completely changed the way businesses now operate, and many professionals continue to work from home to reduce interaction with other people to stay safe and keep workflow at a maximum. So, this “new norm” has become commonplace across industries. Also, crucial software has allowed work teams to stay connected and communicate with each other with ease despite not being in the same physical space, and ServiceNow is one of them. By integrating…

The quality of customer service delivered by an organization is determined by the speed of resolution and ease of experience. Most organizations struggle to maintain high-quality levels because of fragmented service workflow, absence of right tools, lack of trained resources, budgetary constraints, etc. Having all of these in place at all times is a relentless struggle which is why customer attrition, lesser conversions, and even fall in employee morale is a common thing with organizations.…

In July 2021, analyst and consulting firm Omdia named ServiceNow leader in the Omdia Universe: Selecting an AIOps Solution, 2021–22 report. The ITOM Predictive AIOps solution worked in favor of ServiceNow. They got ranked as the total capability top-scorer for the solution by registering a 96 percent score. ServiceNow offers digital workflow solutions to simplify work processes for everyone. Through the ServiceNow ITSM platform, you can expect digital workflows that deliver excellent user experiences and…

The novel coronavirus pandemic is reshaping our lives. Whether it is about shopping or banking, there is a thrust towards everything online. The future of banking will focus heavily on bringing a digital transformation. Many consumers will desire autonomous banking processes that will help them save time. Similarly, there will be a segment of consumers that would want personal services through a high level of involvement. What it means is it is more important than…

Jim is an IT professional who works in a manufacturing firm. The organization is years away from automation and does not have well-defined workflows in slack for its IT team. As a result, much of Jim’s time goes behind attending mundane employee requests that pop up at random times. If you are like Jim and his manufacturing firm, chances are your team is not working at its productive best. We are living in times of…

Bringing in a digital transformation has become more important than ever. It has several benefits like improved experience for your employees and it shows in the customer experiences you deliver. But using non-integrated IT tools in large numbers can pose a problem. It will create information silos. This can pose more harm than good. You will end up spending too much time and money behind these resources. ServiceNow is a one-stop solution that can take…

Imagine a scenario where your employees are frustrated with HR services. It could be detrimental to their productivity and ultimately lead to a rift between your internal resources. All of this will affect the way you deliver to clients and ultimately impact the bottom line. Now, you would want to avoid the situation at all costs but probably don’t know where to start. Well, ServiceNow can be an ideal solution for your business. The HR…