ServiceNow

Workflow automation has replaced manual processes and paperwork in most industries. ServiceNow is a cloud-based software platform that simplifies work using the power of automation. It digitizes workflows to define, structure, and manage various functions of an enterprise. Companies owe their quality customer service delivery to the ServiceNow platform. This technology helps companies to increase their efficiency and acceleration across departments. The example of Lloyds Banking Group is there for everyone to see. The group’s…

IT Resource optimization is a big headache for many businesses. It is more so for those who lack a robust IT infrastructure needed to succeed in today’s market. Companies that don’t leverage IT as a competitive advantage tend to have lower customer satisfaction and generally slower operational speed. ServiceNow IT operations management (ITOM) is a combination of procedures, services, and best practices. Businesses harness ITOM modules in ServiceNow to realize maximized savings on IT infrastructure…

IT management costs for small and medium enterprises have skyrocketed in the recent past due to the worldwide shortages in talent as well as hardware. Today, more than ever, businesses need to find innovative ways to reduce their costs while ensuring smooth IT operations to ensure organizational success. How can businesses reduce their cost and make their internal operations better? With the help of ITOM and ITSM. Wondering what’s ITOM and ITSM and how they…

During the pandemic, organizations worldwide had to adopt the work from home model to ensure business continuity. Adapting to the new work order gave rise to issues like lack of flexibility, connectivity, communication, prolonged wait times etc. This affected collaboration and had a direct bearing on productivity. It also put a question mark on the effectiveness of the new model as a viable and sustainable alternative to work from office model. However, with ServiceNow, organizations…

Today, workplaces are evolving rapidly. Amidst an ongoing pandemic, employee engagement has gained substantial significance. Employees face routine issues such as payroll queries, approvals, benefits related queries, password resets and broken laptops. Due to different portals, systems, and processes, the burden falls on an employee to figure out a path to resolve his queries. Such complexity only leads to delayed resolution of issues and bad employee experiences. These are the aspects where they expect tech-backed…

The current global market is throwing challenges that enterprises are finding hard to tackle. These include rising consumer demand, shrinking workforce, recurring operational overheads, archaic workflow etc. Much of these have been further aggravated by the ongoing Covid 19 pandemic. As a result, enterprises are facing slowed down employee productivity and finding it hard to maintain the quality and service levels required to stay competitive. To overcome these challenges, organizations are now turning to workflow…