IT Resource optimization is a big headache for many businesses. It is more so for those who lack a robust IT infrastructure needed to succeed in today’s market. Companies that don’t leverage IT as a competitive advantage tend to have lower customer satisfaction and generally slower operational speed.
ServiceNow IT operations management (ITOM) is a combination of procedures, services, and best practices. Businesses harness ITOM modules in ServiceNow to realize maximized savings on IT infrastructure and resource optimization while minimizing human errors.
In today’s article, we will explore deeper into how banking on ITOM modules in ServiceNow will help you save your IT resources while delivering seamless customer experiences and eventually better customer retention.
Reasons To Bank on ServiceNow for IT Operational Efficiency
IT evolves at a breakneck pace, and sometimes enterprises aren’t able to keep up with this pace. In today’s dynamic business environment, there are many factors that IT departments must consider to keep pace with the changes. The strict and ever-dynamic compliance needs, and regulations make matters even more complex.
ServiceNow ITOM implementation has helped various large organizations gain visibility and data-driven insights to drive efficiency in IT operations. Here are a few reasons why we recommend ServiceNow ITOM for improved IT operational efficiency.
Rapid Identification of Incidents and Root Cause for Analysis and Resolution
ServiceNow implement artificial intelligence for operations (AIOps). It is a multiple-layered technology platform that is a combination of data science, analytics, and machine learning algorithms. This platform automates workflows to detect error-prone tasks. An automated workflow minimizes time and IT resources spent on incidence response. Through ServiceNow ITOM implementation, several enterprises across different industry verticals have reduced critical incidents with the data insights provided by the platform.
In cases where manual action is required, ServiceNow insights provide a strong foundation to determine the root cause and fix it to prevent future issues.
Improved Organizational Visibility During Times of Change
Management needs to keep a close eye on the overall operation of the organization, especially during times of change. Such changes refer to migration to a newer tech stack during mergers or acquisitions.
However, these changes dull the visibility on the overall IT operations if enterprises do not have the right processes in place.
By implementing ITOM services by ServiceNow, stakeholders can get clear visibility and insights to improve decision making and get results quicker.
This visibility also helps understand the current operating environment and adjust business strategy as needed.
Identification, Isolation, And Eradication of Inefficiencies
Through service mapping, companies implementing ServiceNow ITOM can identify, isolate, and eradicate inefficiencies in business processes. Through this approach, stakeholders gain insights into services at every stage of delivery. This allows them to determine which parts of the service require more attention and where resources can be saved.
Confident Migration to Cloud
Financial institutions often tend to keep a lot of their data offline to save themselves the hassle of IT compliance. This can become troublesome as offline data can’t be accessed remotely from anyone and is susceptible to corruption.
A simpler move is to migrate to the cloud, but it’s not as convenient or seamless as it may seem.
Moving to the cloud requires a lot of planning. Once the IT processes are optimized, moving to a cloud stack for a majority of service delivery elements is possible. This reduces the cost and eliminates the need for a dedicated IT staff to manage the operation.
Improved Availability of Data, Insights, And Reports
Data is the new oil. The availability of high-quality data helps management make better, well-informed decisions. Everyone needs data, from an entry-level analyst to the C-suite. ServiceNow ITOM caters to this requirement as it enables key decisionmakers to have data handy. This empowers them to guide the company in the right direction. This aids them to be ready to respond to issues in real-time with clear and connected business intelligence at the touch of a button.
How We Help You Implement ServiceNow to Improve Your Operational Efficiency
Our ServiceNow implementation services enable small and medium businesses to reach their true potential.
We begin the process by assessing and analyzing the problem a business is facing. Once we understand the core challenge, our team goes to work determining the best strategies to implement while establishing clear KPIs to track and measure success.
Our transparency is a trademark of our business practices that deliver results for a variety of clients across industries.
Once the systems are implemented, we work with the stakeholders to train them and get them on board with the change. We understand change can be difficult, but it’s the only way forward. We ensure that there’s no friction and that all stakeholders involved understand the benefits.
Once ServiceNow ITOM systems are implemented, our customers usually break even on their investment within 18 months with a positive ROI from the 21st month. A Swiss financial institution replaced 18 individual systems with a single solution developed by us on the ServiceNow platform, which enabled them to reduce costs by up to 24%
Who Are We and Why Are We Considered as an Industry Authority?
This article is penned by experts at Flatworld Edge, an eminent provider of ServiceNow solutions. Our scope of services includes ServiceNow IT business management, operations management, customer service management, HR delivery, and many more.
Speak to our team of ServiceNow development experts to understand how we can accelerate your business by implementing a robust ITOM platform for your organization.
