IT management costs for small and medium enterprises have skyrocketed in the recent past due to the worldwide shortages in talent as well as hardware. Today, more than ever, businesses need to find innovative ways to reduce their costs while ensuring smooth IT operations to ensure organizational success. How can businesses reduce their cost and make their internal operations better? With the help of ITOM and ITSM. Wondering what’s ITOM and ITSM and how they…
During the pandemic, organizations worldwide had to adopt the work from home model to ensure business continuity. Adapting to the new work order gave rise to issues like lack of flexibility, connectivity, communication, prolonged wait times etc. This affected collaboration and had a direct bearing on productivity. It also put a question mark on the effectiveness of the new model as a viable and sustainable alternative to work from office model. However, with ServiceNow, organizations…
Today, workplaces are evolving rapidly. Amidst an ongoing pandemic, employee engagement has gained substantial significance. Employees face routine issues such as payroll queries, approvals, benefits related queries, password resets and broken laptops. Due to different portals, systems, and processes, the burden falls on an employee to figure out a path to resolve his queries. Such complexity only leads to delayed resolution of issues and bad employee experiences. These are the aspects where they expect tech-backed…
The current global market is throwing challenges that enterprises are finding hard to tackle. These include rising consumer demand, shrinking workforce, recurring operational overheads, archaic workflow etc. Much of these have been further aggravated by the ongoing Covid 19 pandemic. As a result, enterprises are facing slowed down employee productivity and finding it hard to maintain the quality and service levels required to stay competitive. To overcome these challenges, organizations are now turning to workflow…
Today, only 25% of all businesses use an integrated project management tool for their business that allows them to track their KPIs in real-time. So what can the other businesses do? ITBM or IT business management is a strategic set of tools and processes that enhance your business’s productivity. It uses various workflows, tools, and technologies to enable your business to develop, deliver, and manage business services with a focus on IT and technology in…
Enterprises have woken up to the importance of Cloud solutions after the disruptions caused to operations by the Pandemic. The message delivered to them is loud and clear – to future-proof their operations from disruptions they need to embrace a hybrid workplace solution. It is a work model that blends in-office work with remote work. Embracing such a solution will not just help them sustain their operations in the face of uncertainties, but also bring…
A firewall is the perimeter-level security of an enterprise and is one of the most complicated security aspects to configure, manage, and maintain. Anything that affects it can affect the network, security, and systems processes which is why network administrators have to stay more focused in managing them more effectively. Yet many enterprises fail to manage it effectively because of lack of best practices or because of over reliance on manual methods to manage it.…
The pandemic has completely changed the way businesses now operate, and many professionals continue to work from home to reduce interaction with other people to stay safe and keep workflow at a maximum. So, this “new norm” has become commonplace across industries. Also, crucial software has allowed work teams to stay connected and communicate with each other with ease despite not being in the same physical space, and ServiceNow is one of them. By integrating…
The quality of customer service delivered by an organization is determined by the speed of resolution and ease of experience. Most organizations struggle to maintain high-quality levels because of fragmented service workflow, absence of right tools, lack of trained resources, budgetary constraints, etc. Having all of these in place at all times is a relentless struggle which is why customer attrition, lesser conversions, and even fall in employee morale is a common thing with organizations.…
In July 2021, analyst and consulting firm Omdia named ServiceNow leader in the Omdia Universe: Selecting an AIOps Solution, 2021–22 report. The ITOM Predictive AIOps solution worked in favor of ServiceNow. They got ranked as the total capability top-scorer for the solution by registering a 96 percent score. ServiceNow offers digital workflow solutions to simplify work processes for everyone. Through the ServiceNow ITSM platform, you can expect digital workflows that deliver excellent user experiences and…
